Reebelo is a global online marketplace for refurbished electronics (phones, laptops, home appliances, etc.) that markets itself on sustainability and big discounts. According to its site, Reebelo connects “reliable vendors to customers looking for eco-friendly products,” offering things like free shipping, up to 12‑month warranties, and 30‑day returns. On paper, Reebelo claims a professional operation (even 500K+ customers and 30K Trustpilot reviews), but independent data is mixed.
Trustpilot shows a 4.7/5 stars rating from over 66,000 reviews – “reviewers overwhelmingly had a great experience” with fast delivery and quality items. Google Shopping reviews are similarly high (4.8/5, 22 reviews). However, the BBB reports 137 complaints in 3 years, and many Reddit and BBB posts describe missing refunds or poor customer support. Below, we dig into Reebelo’s details (domain, security, design, policies, reputation, etc.) and rate each aspect, so you can decide if it’s safe to buy.
Table of Contents
What is Reebelo?
Reebelo sells “certified refurbished” tech from third‑party sellers. The site is run by Pellar Technology (an Australian/Singaporean e‑commerce firm) and is incorporated in the US. It’s a true marketplace: multiple vendors list items (e.g., “excellent” or “like new” condition devices) with Reebelo guaranteeing functionality via quality checks.
The homepage advertises 70% off retail prices, a 12‑month warranty, 30‑day returns, and other buyer protections. In practice, I found the site polished and modern: easy to search by category, with product photos, condition grades, and trust badges. Their “About Us” stresses sustainability and pledges (ethical refurbishing, multiple quality checkpoints, etc).
Domain & WHOIS
Reebelo’s domain reebelo.com appears reasonably established. ScamAdviser’s analysis says the domain was “set up several years ago” and ranks high in traffic. The .com.au WHOIS shows it’s managed by “Domain Directors Pty Ltd” (Instra) and was updated in April 2025.
A positive sign: Reebelo’s domain isn’t brand‑new, which usually earns trust. However, one concern is privacy: ScamAdviser explicitly notes, “The identity of the owner of the website is hidden on WHOIS”. In other words, no public name or registrant is listed on the main .com site, which could be either a legitimate privacy measure or a red flag. Overall, I’d call Domain/WHOIS fair: the age is good, but hidden ownership knocks some points.
Security (SSL, Blacklists)
Reebelo uses a valid SSL certificate (all pages load via HTTPS). I ran a Google Safe Browsing check and found no malware or phishing warnings. ScamAdviser and DNSFilter both classify the site as safe. There are no obvious blacklist flags. They even publish a claimed “BBB A-rating” seal and are BBB‑accredited, suggesting basic trust standards are met. In summary, security is solid: encrypted shopping, no known malware, and a clean reputation score on tech scanners.
Performance & Design
In my testing, Reebelo’s website loads reasonably quickly on desktop and mobile. The layout is busy but user‑friendly: large category menus, filters, and product pages that clearly label “condition” (Excellent, Good, Acceptable) and show any blemishes. According to Trustpilot summaries, consumers find the ordering process “smooth” and the site “easy to navigate, with clear search features”.
Indeed, I didn’t encounter broken links or major glitches. One minor downside: the many images and scripts can make pages feel a bit heavy on slower connections. Still, overall, the UX is professional. (Customers did note on Reddit that issues tend to arise after purchase – which may not be site design issues, but service issues.)
Transparency & Policies
Reebelo publishes terms, privacy, and warranty policies on its site (all linked from the footer). I found a comprehensive Privacy Policy covering data collection and a detailed Terms of Service. They clearly state Reebelo is just a marketplace that “can’t and won’t be responsible” for sellers’ product issues – which is an important (and potentially concerning) disclaimer.
Contact-wise, Reebelo offers support via email (support@reebelo.com) and online help forms, but I could not find a phone number or physical address on the site itself. (The BBB profile does list a San Mateo, CA address.) On the plus side, their policies allow 30-day returns and reimbursements, and they partner with Safeware for extended warranties. However, based on customer reports, the return/refund process can be opaque.
In short, Reebelo has the basic transparency (published policies, support email) but with some caveats: unclear warranty coverage for third‑party sellers, and no easy phone support.
Also Read: Booking.com Review: Legit Travel Site or Scam?
Reputation & Reviews
Reebelo’s reputation is mixed. On the one hand, Trustpilot shows a very positive picture: 66,136 reviews averaging 4.7/5 stars, with 80% five‑star, 15% four‑star. Reviews frequently praise the condition of the items, fast delivery, and good value. Google Shopping reviews (4.8/5) say similar things about quality and service. In scam checkers, Reebelo gets high trust ratings and endorsements: Scamadviser calls it “legit and safe” with a high trust score.
However, other feedback is troubling. The BBB shows 137 complaints in 3 years (even though the company is BBB-accredited and rated A). Many BBB entries and Reddit posts describe problems: lost/damaged returns with no refund, refusing repairs or blaming the customer, and refund requests labeled as “fraud”.
For example, one BBB complaint says a buyer sent back a broken PlayStation 5 and Reebelo “ignored me… will take your money and ignore you”. The company’s reply accused the customer of attempted fraud and refused the refund. On Reddit, some users echo this experience: one summary post notes Reebelo “doesn’t yet have all of its ducks in a row” – their service is prompt but ultimately offers no solution when something goes wrong.
Another Redditor described a classic “bait‑and‑switch,” claiming they were charged much more than the advertised price. In short, satisfied customers exist (as Trustpilot shows), but there are enough angry customers to raise red flags. It seems issues most often arise around returns, warranty claims, and pricing disputes.
Summary of User Feedback:
- Positive: Many buyers report the item as expected, a good customer experience, and fast shipping.
- Negative: Several complaints about failures to refund or fix defects, slow or generic customer service, and heavy-handed responses (accusing buyers of fraud).
- Verdict by community: Some say “Not a scam, but use with caution,” while others warn “total scam, bait and switch”.
Content Quality
Reebelo’s website content and descriptions are professionally written and largely clear. Product listings include seller ratings and condition notes. Their marketing is polished (occasionally a bit hype‑y, e.g., philosophical on “refurbished products”), but grammatically sound.
They have a help center and FAQ sections to address common questions. In my experience, the information available (policies, warranty terms, etc.) is thorough enough for a shopping site. Given that, I would rate the content quality high.
Summary – Scoring Reebelo
Below is a breakdown of the technical trust factors and how Reebelo measures up. Each category is given a weighted score (out of the total possible points) to give a quick “risk rating” for the site.
| Category | Weight | Score |
| Domain & WHOIS | 20% | 12/20 |
| Security (SSL, Blacklist) | 20% | 20/20 |
| Performance (Speed, Design) | 15% | 10/15 |
| Transparency (Contact, Policies) | 15% | 6/15 |
| Reputation (Reviews, Social) | 20% | 7/20 |
| Content Quality | 10% | 9/10 |
| Total | 100% | 64/100 – Use Caution |
- Domain & WHOIS (12/20): The site’s domain is mature and well-visited, but WHOIS data is hidden. This partial privacy lowers the trust score.
- Security (20/20): Excellent. Reebelo uses HTTPS and passes blacklist/safe-browsing checks. No malware flags and a valid SSL certificate are present.
- Performance (10/15): The user interface is modern and functional (with fast loading times on desktop). A few pages felt slow on my broadband, so it loses a few points.
- Transparency (6/15): Policies and contact details (email/help pages) are available, but there’s no visible phone number or clear address on the site. The terms explicitly disclaim seller responsibility, which is honest but shifts liability. Customer support options seem limited.
- Reputation (7/20): Mixed signals here. Reebelo scores very high on Trustpilot (4.7/5) and Google, but the 137 BBB complaints in 3 years are worrisome. Many unresolved service issues were reported. This split yields a low to medium score.
- Content Quality (9/10): The site’s content is mostly clear and professional. Listings and policies are detailed. Minimal jargon and good formatting.
Total Score – 64/100 (Use Caution). Reebelo is not an outright scam site according to most data (the platform is legitimate and SSL‑secured), but the numerous customer complaints about returns and refunds indicate some risk.
Many customers do have good experiences, yet the level of unresolved disputes suggests you should buy only what you need and keep documentation of your order. If you purchase through Reebelo, carefully check the item’s condition and understand the return policy.
For big purchases, consider additional protection (like credit card chargeback or extended warranty). Reebelo appears to be a genuine company with decent service for most buyers, but it has had trouble handling the outlier cases, so enter with moderate vigilance.
Conclusion
After personally using Reebelo and deep-diving into its offerings, I conclude that Reebelo is a legitimate refurbished electronics marketplace, but one where you should use caution. It employs valid security (SSL, no blacklists), a well-established domain, and transparent policies on warranties and returns. Many customers enjoy real savings and fast delivery.
However, a notable number of resolved and unresolved complaints—especially about returns, refund delays, warranty denials, and unhelpful customer support—suggest elevated risk. While Reebelo scores high on Trustpilot and Google, the 137 BBB complaints and troubled service cases warrant a 64/100 rating: “Use Caution.”
If you’re buying from Reebelo, retain all order and correspondence records, use payment methods with consumer protection, and be prepared to escalate issues if needed. For standard purchases like phones or laptops, many users have a smooth experience—but buyer beware in case problems arise.
