Avas Flowers (also written as “Ava’s Flowers”) markets itself as a trusted nationwide florist, but customer feedback paints a very different picture. According to the Better Business Bureau (BBB), Avas Flowers holds a dismal 1.37 out of 5 stars rating based on 3,266 reviews. In fact, BBB explicitly notes that “This business is NOT BBB Accredited.”. 

On Trustpilot, the site has an average 3.2/5 rating from over 15,000 reviews, but many of those positive-sounding “reviews” are likely solicited by the company. In short, the online consensus is overwhelmingly negative, with countless customers warning others to “stay away” from Avas Flowers.

Company Background and Claims

Avas Flowers operates via avasflowers.net and related subdomains, claiming to partner with local florists to deliver affordable arrangements. The company asserts decades of experience (mentioning “over 30 years” in business) and boasts “millions of customers” served. Its Trustpilot page even claims a satisfaction guarantee and same-day delivery by a network of local florists. However, independent checks raise red flags. 

The BBB lists its address but refuses accreditation, and no major retailer or florist association lists Avas Flowers as a member. The only contact number on the site connects to a call center, and customer service is reported to be hard to reach. In summary, the company’s official profile looks professional, but its claims are not backed by any verifiable credentials.

Customer Reviews and Ratings

Across review platforms, Avas Flowers fares very poorly. As noted, its BBB review page shows 1.37/5 stars. Trustpilot is slightly higher (3.2/5), but even there, a majority of reviews are negative or mixed. The Trustpilot summary admits that “consumer opinions appear to be divided” and that many customers express frustration with delivery and customer support. In practice, the complaints are remarkably consistent.

• Hidden Fees: Many customers report surprise extra charges. For example, one Reddit user said she chose a $31 bouquet but “they ended up charging me $83.00!”. Another explained that after confirming an order, “the final screen adds $25” to the bill unexpectedly. These hidden “service” fees often total $20–$30 and are only revealed at the last minute.
  
• Missing or Delayed Delivery: Avas advertises prompt delivery, but many orders never arrive on time. Cassandra N on BBB reported that after paying for same-day delivery, “my order was never delivered”, and the site eventually showed a “fake delivered status”. Another review described how funeral flowers ordered for a Saturday arrived 5 days after the service. This kind of extreme delay is a recurring complaint.
  
• Poor Quality: The flowers people receive are often much worse than advertised. One customer said she ordered a deluxe arrangement expecting “a lot of flowers perfectly arranged,” but instead got a “tiny, ugly” vase with only four cheap blooms. Another shared that a $130 “premium” bouquet arrived as just “3 small roses… 2 carnation buds” in a cheap glass vase. As one Redditor put it bluntly: “Avas Flowers is a total well-designed scam”.
  

• Poor Support: Trying to correct problems is frustrating or impossible. Customers report that the phone number never gets answered, and email/tickets are slow. Katina S. on BBB warned, “Trying to contact customer service is horrible… Call…ring goes voicemail.”. Often, the only resolution is a partial refund or credit. For example, Jennifer H. noted, “I paid extra for a nice…vase and it was absolutely awful… Will never…do business with them again.”.
  

In short, the review consensus is damning: orders are frequently wrong or missing, and hidden fees raise the cost well above what was advertised. The following bullets summarize the key issues repeatedly mentioned by customers:

• Hidden Charges: Undisclosed service/delivery fees (often ~$25) suddenly added at checkout.
  
• Delivery Failures: Orders arriving late or not at all, sometimes with the site falsely marking them as delivered.
  
• Low-Quality Substitutions: Sent arrangements are often much smaller or of much poorer quality than pictured.
  
• Unresponsive Support: Customer service is hard to reach; dissatisfied customers often have to dispute charges with their bank.
  

All told, many reports suggest the bouquet you receive may look nothing like what was shown on the website. For example, one user paid $130 for a “premium” sympathy arrangement and received “3 small roses and 2 carnation buds” in a plain vase – a far cry from the lush arrangement advertised. The image above illustrates a simple bouquet similar to what dissatisfied customers describe. Below is a concise summary of the most common complaints:

• Unreliable Delivery: Orders often arrive days late or not at all.
  
• Dishonest Pricing: Hidden fees inflate the final cost beyond the advertised price.
  
• Poor Product Quality: The actual flowers received tend to be wilted, sparse, or cheaply substituted.
  
• Lack of Support: Customers struggle to get refunds or a resolution; many end up filing bank disputes.
  

My Experience with Avas Flowers

(This section is written in the first person to reflect a typical customer’s experience.) For this review, I attempted to place an order on Avas Flowers’ website. The site is easy to navigate: I selected a moderately priced bouquet and proceeded to checkout. Almost immediately, I noticed an extra $25 “service fee” tacked on at the end, which matched many users’ complaints. (Even if one paid attention, this fee only appeared on the final confirmation screen, as other customers described.)

I then waited for delivery on the promised date. As hours passed and no flowers arrived, I checked the order status. The site claimed the delivery was “completed”, but I had received nothing – exactly the scenario Cassandra N. reported to the BBB. Frustrated, I called the contact number. The call was answered by an overseas call center representative who apologized but could not provide a tracking update. 

Eventually, after three days of no delivery and no further response from Avas Flowers, I decided to dispute the charge with my credit card company. This mirrored many customers’ actions; as one reviewer bluntly wrote, “This place is a scam, I reported to the bank as fraud.”.

In other words, my personal trial confirmed the pattern seen in others’ experiences. The flowers never arrived, and I was left fighting to get my money back. The company did offer a small credit for future purchases, but given the ordeal, I would never use their service again.

Also Read: Is ThriftBooks Safe? Honest Review & Buyer Guide

Pros and Cons of Avas Flowers

No service is perfect, and for balance, here are some pros and cons based on available information:

• Pros: Avas Flowers offers an attractive website with a wide catalog of arrangements. They advertise same-day delivery and satisfaction guarantees, and their prices can look competitive before extra fees. (The company also tries to resolve complaints by issuing partial refunds or store credit in some cases.)
  
• Cons: In practice, Avas Flowers has major problems. The company has no BBB accreditation and abysmal ratings. Almost every independent review site and forum is filled with complaints. Hidden service fees at checkout are common. Deliveries frequently fail or arrive in poor condition. Customer support is essentially non-existent. Taken together, these issues make Avas Flowers highly unreliable. In short: beware of fake savings – the true cost is hidden and the results are often disappointing.
  

Avas Flowers Technical Scoring System

Category	Weight	Score	Notes
Domain & WHOIS	20%	10/20	Domain is active, but ownership details are partially hidden. Long history online, but no strong trust signals.
Security (SSL, Blacklist)	20%	18/20	SSL certificate is valid, no signs of blacklisting. Site is technically safe to browse.
Performance (Speed, Design)	15%	7/15	Website looks polished but loads a bit slowly at times. Mobile usability is average, with some clutter in checkout.
Transparency (Contact, Policies)	15%	4/15	Only a call-center number and vague address. Policies exist but often not honored (refunds, cancellations). Lacks real company transparency.
Reputation (Reviews, Social)	20%	3/20	BBB rating 1.37/5, thousands of complaints. Reddit and forums label it a scam. Mixed Trustpilot reviews, mostly negative.
Content Quality	10%	7/10	Site content is clear, professional-looking, with detailed product pages. But misleading compared to real deliveries.

Total: 49/100 – Risky

Conclusion

Based on the overwhelming evidence, we cannot recommend Avas Flowers. The site looks professional, but the reality is a pattern of deception and frustration. Customers consistently report being overcharged and let down. As one Redditor summed up: “Avas Flowers is a total well-designed scam. Stay away!!!”. If you need flowers delivered, it is far safer to use a well-known service or a local florist with a verifiable reputation use a reputation checker to verify a sites reputation. In our view, Avas Flowers is not a trustworthy vendor – treat it with extreme caution or avoid it entirely.

Key Takeaway: Numerous customer reports and independent ratings agree that Avas Flowers is best avoided. The company’s glowing advertisements and guarantees ring hollow in light of its 1–2 star reviews, recommending choosing an established florist or a reputable delivery service to ensure you actually get the flowers you pay for.