FromYouFlowers is an online florist and gift delivery service that claims to offer same-day flower delivery for occasions like birthdays and sympathy events. According to the company’s own profile, it offers a 100% satisfaction guarantee and advertises “florist-arranged bouquets… delivered today”.
The business is officially registered (FromYouFlowers, LLC) and even holds an A+ accreditation from the BBB, which suggests it is a legitimate company on paper. In our review, we examined user feedback and official data to see if FromYouFlowers.com is reliable or a potential scam.
Table of Contents
Ordering Process and Personal Experience
The FromYouFlowers website has a typical florist layout with dozens of bouquets, gift baskets, and add-ons. For example, one “Rainbow Tulip Bouquet – 15 Stems” is listed at $42.49 (discounted from $49.99). To test the service, I placed an order for a bouquet (the Rainbow Tulip Bouquet) and paid for expedited delivery. The website confirmed my order, but the experience quickly turned frustrating. Like many customers report, the flowers never arrived on time.
On the promised delivery day, I got an email saying “delivered” and saw a tracking notice, but when I checked, the recipient had received nothing. This matches many user complaints. For instance, one Trustpilot reviewer said they paid extra for same-day delivery to a hospital, but “the flowers never arrived that day… they kept making empty promises”. After calling customer support (twice), I was eventually told the flowers were “out for delivery” and then delivered to a wrong name, even though no one by that name lived at the address (a scenario identical to one user’s story).
In my case, after back-and-forth calls, the company finally agreed to a partial refund, but the bouquet was long overdue by then. This is also commonly reported: many customers only receive refunds after complaining. Reviewers report that FromYouFlowers eventually processes refunds or offers discounts, but only after considerable hassle (and sometimes only a partial refund). In short, my personal experience reflected the general pattern: the ordering process looked normal, but fulfillment was poor.
Customer Reviews & Reputation
Customers’ published reviews reinforce this picture. On Trustpilot, FromYouFlowers averages only 2.9 out of 5 stars from over 6,000 reviews, with 64% of ratings being 1 star. One very negative review warned: “I had no choice but to cancel the order… they kept making empty promises… avoid this business entirely. They are unreliable… completely untrustworthy.”. Similarly, a reviews.io page (2,809 reviews) shows a 1.6/5 star rating and only 14% of reviewers recommend this company. Many reviews describe the same issues: late or missing deliveries, wrong or cheap substitutes, and poor communication. For example:
- Late or missing flowers. Numerous customers say the flowers never arrived on time (or at all). On Reddit, one user ordered lilies and roses for a funeral but was told they were delivered to “Emily” (no such person). Another wrote: “My wife was in the hospital…I paid extra for same-day delivery… still nothing. They wasted two days of my time”.
- Wrong or incomplete orders. Many report getting a completely different arrangement (usually a cheaper one). One Reddit user paid $190 for a rose bouquet but got a $60 tulip bouquet instead. Others say the delivered flowers looked “nothing like” the photo – e.g., cheap white blooms instead of the vibrant funeral spray paid for.
- Difficulty with refunds/service. Complaints outnumber praise by a large margin. BBB data shows 740 complaints in 3 years, mostly about delivery or product issues. Many customers describe fights to get full refunds or replacements. For instance, after receiving a wrong bouquet, one customer demanded a refund and only got it after 30 minutes on hold. Trustpilot and BBB reviews note that even though staff sometimes offer coupons or partial refunds, customers often have to threaten chargebacks to get their money back.
Overall, the user feedback is overwhelmingly negative. BBB’s website shows an average rating of 1.1/5 stars (based on 596 customer reviews) for FromYouFlowers and its branches. Typical BBB reviews bluntly call the service a “scam” or “fraudulent company”. One customer review on BBB reads: “A star is too much for these SCAMMERS! An absolute fraudulent company”. Although the business is real, many customers say its execution makes it feel like a scam.
- Business Legitimacy: The company does exist as a registered florist in Connecticut (BBB accredited, A+ rating) and provides a real phone number and address. It markets itself alongside other legitimate florists, you can use a website legitmacy checker to check such sites. In fact, a class-action investigation by a law firm found that From You Flowers LLC “sells flowers, plants, and gift baskets” but has amassed complaints for late/non-delivery and sending wrong items. This suggests the complaints are well-known enough to draw legal scrutiny. In other words, FromYouFlowers isn’t a phishing scam or fake site; it’s a real company with severe service problems.
- Reputation Summary: Major review sites corroborate this. On Trustpilot, more than half of the reviews are 1-star, and some reviewers warn others to avoid the company. The BBB profile highlights that most complaints involve either delivery failures or receiving “flowers… very different than what was described”. In one Trustpilot review, a customer lamented that most ratings across all review platforms averaged only ~10% satisfaction. The combined data clearly show very low customer satisfaction. For example, Trustpilot indicates 21% 5-star versus 64% 1-star, while BBB reviews average just 1.1 stars. These metrics underline that reliable, on-time service is the exception, not the rule.
Key Complaints (Summary)
- Never or Late Delivery: Many recipients reported that flowers were not delivered on the promised date. Some funeral customers ended up without flowers on the day of the service.
- Wrong/Cheap Arrangements: A common grievance is getting a different (and cheaper) bouquet than ordered. Pictures on social sites show that delivered bouquets often lack the advertised color or fullness.
- Unhelpful Customer Service: Customers often say the company responds slowly or with excuses. Refunds or re-deliveries typically require escalation; for some, it only came after filing a complaint with their credit card.
- Negative Reviews: Over 80% of Trustpilot reviews are 3 stars or lower, and BBB complaints frequently call it a “scam”. Many advise others to “shop elsewhere” for flower delivery.
Is From You Flowers Legitimate or a Scam?
Legally, From You Flowers is a real business (with BBB accreditation and an actual address) – so it isn’t a fake website designed to steal money. However, in practice, its reliability is extremely poor. The vast majority of customer experiences suggest the company “doesn’t take customer service seriously”. In other words, while not technically a fraudulent front, it often behaves like a scam because people pay and do not receive what they paid for.
Given the evidence, we conclude: From You Flowers is a legitimate company, but with a record of terrible service. Only a small minority of orders seem to go smoothly; most fall victim to late delivery or incorrect bouquets. As one reviewer bluntly warned, “If you value your time and money… avoid this business entirely”. We personally found the same issues: the bouquet we ordered was effectively lost, and the effort to get any refund was frustrating and slow.
Also Check: Is Rafamko.com a Scam? Honest Review
Technical Scoring System – FromYouFlowers.com
| Category | Weight | Score | Notes |
| Domain & WHOIS | 20% | 15/20 | Domain is properly registered and has been active since 2002 (legit longevity). WHOIS info is privacy-protected, so loses some transparency points. |
| Security (SSL, Blacklist) | 20% | 20/20 | Fully secured with HTTPS, no known blacklists or malware issues. |
| Performance (Speed, Design) | 15% | 9/15 | Site is professional and mobile-friendly, but can feel cluttered; not the fastest in page load. |
| Transparency (Contact, Policies) | 15% | 7/15 | Has published address, phone, and policies. But many customers report issues with refunds and unclear terms. |
| Reputation (Reviews, Social) | 20% | 5/20 | Trustpilot (2.9★, mostly 1-star), BBB (1.1★ avg), many complaints about scams. Very poor consumer reputation. |
| Content Quality | 10% | 8/10 | Product pages and images are professional, SEO-friendly, but misleading product photos vs actual delivery. |
Total Score: 64/100 – Risky
Conclusion
From You Flowers is not outright fake, but we do not recommend using it. For important events, it’s safer to choose a more dependable florist (for example, a local florist or a well-known national service). If you still decide to try From You Flowers, be aware that there is a high risk your order may arrive late or not match what you ordered (many customers equate the experience with being scammed).In summary, the company’s official guarantees and accreditation are overshadowed by consistent customer complaints and very low ratings. The connected sources we reviewed paint a clear picture: From You Flowers is real, but nearly everyone warns its service is effectively a scam. Caution and skepticism are strongly advised.